Refund policy
Refunds/returns
Here at Trend Finds, our main goal is to provide you, the customer, with the best experience possible! With that being said, we do not require anyone to return anything. We’ll always issue you a refund for any orders that is within 30 days of delivery.
- Any merchandise marked "Final Sale" cannot be exchanged or returned
- Original shipping charges are non-refundable
To be eligible for a refund, you’ll need the receipt or proof of purchase. This needs to be provided within 7 days of cancel request.
To start a refund, you can contact us at Support@trendfinds.shop.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Certain items may also be subject to a refund, resend or acceptance of the return depending on the good. This will be handled on specified cases where this policy is consistent with our suppliers. While certain things are out of our control, when reaching out to our support team, our main goal is to always make things right with our customers. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
If a product is delivered damaged or defective, you must send us a high-quality image or video of the damage or defect in order for a replacement to be issued. If your order has been in transit longer than 5 days outside of the estimated delivery window of the country the order is being shipped to, we will issue a replacement order to be shipped. Exchanges will be processed within 2-3 business days after we've received the claim.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Lost or Stolen Packages
For lost in transit or stolen packages, there's two options available to you. We can either refund you for the entire order OR we will ship out a single replacement per order, free of charge -- it's completely up to you.
You can always contact us for any return/refund questions at Support@trendfinds.shop.